Customer Reviews

Testimonials from Carpet One customers like you.


Knowledgeable and Diligent Staff

"I wanted to take a moment to thank you and your staff for the terrific job that was done with our new floor installation. The entire process was made easy with the help of your knowledgeable and diligent staff. We entered the process with a general idea of what we wanted. After consulting with you and your people we were able to purchase a product that far exceeded our expectations. Every step along the way from the  initial consultation, measuring, scheduling ,and installation  was handled with professionalism and attention to our needs. We cannot be more satisfied with the product and service. We will gladly recommend your store and people to anyone inquiring on where to purchase a quality flooring product. Thanks again for all you help!" — Dan O'Rourke


Extremely Pleased!

"We ordered new carpeting for the whole house and were extremely pleased with the professional and courteous manner in which we were treated by the staff at the store and especially by the installers, who made the otherwise disruptive process smooth and easy. We love the new carpeting and wonder why we didn''t do this 10 years ago. The price with Carpet One was signficantly lower than the other vendors we checked with too. Thanks!" — Gray Watkins

Exclusive Brand Invincible LVT

Friendly, Competent, and Professional Services 

"We have been using the expertise and professional service of Carpet One to supply and install carpet and floor coverings for our clientele for over 20 years.  Duane Leeper, who handles our account is extremely knowledgeable and helpful in making sure our clients get the proper products for their requirements.  Donna Bissel expertly coordinates installation and customer service  timed to meet difficult construction and moving schedules.  Most importantly our clients are pleased with the friendly, competent and professional services provided by Carpet One and their entire staff.  That of course reflects well on our projects." — Fred B. Hershey

Very Happy with the Service and Carpet 

"I had a new rug put in one of my rooms. The salesman Bill Herman was very helpful from being very precise on the measurement of the room to making suggestions on the type and colors of the rug for the area. I am very happy with the service and the carpet that I received." — Robin

Excellent Customer Service

"My husband and I visited the Latham store and were overwhelmed by the volume of carpets.  Bill immediately came over to us and after a few questions he directed us to the manufacturer that had the quality,style, colors and warranty we were looking for.  His expertise helped us quickly narrow down the choices and make a final selection.  Bill''s knowledge and excellent customer service made all the difference for us.  Thanks again." — Linda Goyette


I Highly Recommend Carpet One

"It is with great confidence that I refer my clients to Carpet One, and to Duane Leeper. I have been working with Duane for several years now for both my personal and business flooring needs.I am a RE/MAX agent and our track record with both preparing homes for sale and sprucing up slow moving listings has been nothing short of phenomenal. Nothing helps show a home better than new flooring and new paint. My clients have been thoroughly impressed with the overall service they have received from Carpet One. They also were able to take advantage of 0% financing, paying for the flooring after the house sold. Their location in Latham right off the Northway is excellent as well.I have also been a customer, using Carpet One on several occasions in my own home, and in my mother''s home. They have a tremendous selection of products to choose from, and their service and warranties far exceed the competition.I highly recommend Carpet One to my family, friends, and clients." — Terri Dentinger

Fantastic Service!

"We had a fantastic experience with Carpet One in Latham. Tom and Donna were a joy to work with and they were EXTREMELY accomidating.  Thank you for the fantastic service!!" — Dennis


Very Customer-Friendly! 

"The store employees greeted us very well. Duane came over to the home and very miticulously measured twice. His kindness is highly appreciated. Donna set us up for the installation in a very customer-friendly fashion. The installers were just amazing!!!" — Prashant Kaushik MD

If I had gone to Carpet One first, I would have saved myself a lot of time. 

"Recently, I was shopping for carpet for my living room. I had shopped several other stores, along with the big box stores, but could not find the color I wanted, and got virtually no help. I went to Carpet One in Latham and sales person listened to what I was looking for, and immediately found several choices for me. If I had gone to Carpet One first, I would have saved myself a lot of time. My carpet is now installed and I love it !I would highly recommend Carpet One and their experienced sales staff to my friends." — Mary Consuelo

Exclusive Brand Laminate for Life

Very Pleased with the Product and Whole Process

"Thank you for a beautiful kitchen floor. I had visited several stores before deciding on Carpet One of Latham. The salesman was professional, friendly, and knowledgeable. He came to my home measured and we discussed any potential problem areas and how to resolve them. I decided on Armstrong groutable vinyl tile and it looks great! Steve and TJ did a wonderful job with installation and clean-up. I am very pleased with the product and the whole process." — Annette


I have relied on Carpet One for over 20 years 

"I have relied on Carpet One for over 20 years.  Duane Leeper has been working with me for many of those years as my contact person offerring his expertise of products and providing service to myself and my customers.  He has always followed through with estimates and follow up in a timely manner. I appreciate his knowledge of the ever changing product lines and for his ability to satisfy my customers needs." — Steve Bolduc

Overwhelmingly Satisified

"I have been doing business with Carpet One for many years. This was the first time I visited this particular location and I was overwhelmingly satisfied with the friendly, comfortable and professional atmosphere. Bob C. and others went out of their way to accommodate my needs and requests. Bob was helpful, courteous, polite and friendly from beginning to end. I am a small business owner for 37 yrs and I would recommend Bob C. and this store to all. Which is very rare for me to say in today's business atmosphere. VERY PLEASED for sure!" — Kathy Doyle


Hardwood Installed this week. Looks great!

"Hardwood installed this week. Looks great!Everyone from the store, salesman Bill Herman, delievery man, installers, did a fine job." — Don Dieckmann

We recommend them to all of our family and friends

"From the moment we walked through the doors of Carpet One of Latham to the installation of our upstairs carpets and now to our next project with this company...we have been pleased every bit of the way!  Our salesman Duane is patient, sincere, and has been diligent in finding us what works with both of our taste and helping us stay within our budget. Donna from scheduling worked with our crazy schedule during our remodeling process.  The carpet installer, Bill, was informative, his expertise was top notch and explained the install process and the different choices we had for the stairs carpets.  The staff at Carpet One was professional and friendly every step of the way.  And we would recommend them to all of our family and friends and have already.  We have already meet with Duane again to start on the downstairs flooring.  Looking forward to it." — Mike and Rebekah

Exclusive Brand Resista SoftStyle

With so many carpet stores out there, I would recommend Carpet One above all the others 

"I have done business with Carpet One for almost 20 years. As a homebuilder, and as a private customer, they have always had the best pricing, installation and service. With so many carpet stores out there, I would recommend Carpet One above all the others. Professional, competitive, and there long after the sale, with top quality service." — Rory

h20 footer

I would highly recommend this team!

"I had a flood from a hot water heater in my home.  Carpet One, Duane Leeper and Donna were the only bright spots of all that had to be done.  They were professional and very understanding with the schedule and rescheduling because of the contractors delays.  The installers they used were just super.  I would highly recommend this team!" — Robin Murphy

Prices are competitive and the service is excellent! 

"Over the past 15 years or so Carpet One has replaced all of the flooring in my home.  Whether it was rug, pergo or linoleum the job was done correctly and when promised. My salesman has been great and accommodating - I recently added a sun room and he came over during construction to make sure the flooring was the correct choice.  Prices are competitive and the service is excellent!" — Dawn


I am very happy with what I purchased, the professionalism of the employees, and the great job they did. 

"I purchased laminate flooring in November 2012 for my entire ranch home, except for the bathroom and kitchen.  I also purchased carpeting for the staircase and linoleum for the entryway.  Duane was my sales rep.  Duane was professional, friendly, knowledgeable, and met with me right away to discuss my needs and to make suggestions on what would work best.  Duane came to my home to measure, bringing samples of the materials I had selected in the showroom, and he actually came back a second time when I had concerns about a rise in an area of the dining room.  He checked the area and gave it the ok.  The young lady that called to schedule the delivery of the flooring and the installation was prompt and courteous.  Her estimate of the timeframe was right on the ball.  The two gentlemen that came to install the flooring were punctual, friendly, professional, courteous, did a great job, and cleaned up afterwards.  The gentleman that came to install the carpeting on the stairs was again punctual, professional, friendly, courteous and did an excellent job.  The flooring and carpeting look beautiful and I am very pleased I did this.  I had chosen Carpet One because my brother and sister in law had done their whole downstairs in laminate a year ago and were very pleased.  Their flooring is also beautiful.  I am so glad I chose the laminate instead of going through the mess and bother of refinishing hardwood floors.  I have a big dog, and the professionals from Carpet One are also very dog friendly.  I got the scratch resistant laminate which is supposed to be better for animal claws.  I am very happy with what I purchased, the professionalism of the employees, and the great job they did." — Elizabeth Bouchard


We have found their service and installation department to be top notch

"We, at DeGraff Bloom Custom Builders, Inc., have used Carpet One as our carpet and vinyl supplier since 1991. Having a relationship with the same supplier for 20 years is a rare occurrence in the building industry.  Duane Leeper has been our representative for the entire time.  The building industry has changed dramatically since 1991 but we have found Duane to be wonderful in helping us navigate the changing world of carpet purchasing and has been proactive in showing us new products that fit our building needs in the current market.  We have found their service and installation department to be top notch also.  We have recently added prefinished hardwood flooring to our purchases from Carpet One and have been very satisfied." — Gail DeGraff

I cannot recommend them highly enough

"After shopping the big box stores for carpeting, I decided to check out Carpet One, mostly to check out their displays. My salesman, Todd, was extremely helpful, ordering samples for me that were delivered to my house by the next day! I was very impressed. The customer service at Carpet One is outstanding. Not only did they price match, they beat the competition by $50.00. In addition, they put a rush on my order. I ordered my carpet on Monday and it was in on the following Monday and installed on Tuesday! The installers did a great job. I had a carpet with a pattern that had to be matched.  They really knew what they were doing. There is absolutely no comparison as far as customer service and price. Shop around, and then go to Carpet One. I cannot recommend them highly enough." — Linda